
1. How do I contact Oil Painting-Dafen?
Inquiry Email: Patrickdiao@gmail.com
2. What if I can't find a particular oil painting I'm looking for?
If you like to have a oil painting that we do not show here, please send us a picture of it or tell us details of oil painting.
3. What materials you used?
We only choose durable and quality canvas for the paintings. The canvas used is characterised by its high absorbing undercoats, which applies well and guarantees that the paintings last long time. Each of our paintings is an individually painted unique art, painted with a great attention to the detail. The Replicas are painted with similar colors and tones as the original pictures.
4. What is the freight for different shipping methods?
Please let us know which kind of shipping methods you want to choose, then we will quote you the freight. We don't charge anything on helping you arrange the shipping. You can also appoint the shipping agent you want to use.
5. What about the shipping period?
By express delivery will take 3 to 5 working days. By air it will take 5 to 10 working days. By sea, it depends on the distance. Mostly it will take 15 to 30 days.
6. How long does it take to process orders?
Once you place your order, we estimate that your order should ship in three(3) - five(5) weeks. If you like to have your paintings to arrive your house/office in 7 days, please add FedEx $50.00 for express delivery.
7. What is your Return Policy?
With our Wholesale Oil Painting, your satisfaction is 100% guaranteed.
|
|
* You can return or have an exchange of your paintings, within 5 days of purchase
* You will receive a refund for the purchase price.
* You pay your return shipping costs. |
8. How can you afford to sell your paintings at these prices?
We are an art direct company. We do not purchase paintings from third source. All reproduction services are provided by our own artists. We eliminate all middle layers and sell the paintings to the customers directly.
9. Is the painting process in any way computer assisted?
No. Every painting is hand-painted. Our artists use only their eyes, hands and senses to paint each painting.
10. Can I send you some family photos for your artists to paint? Yes, it is our pleasure.
11. How do you control the frame quality? We have strict quality control system. We only delivery good quality products.
12. Do you accept customer moulding?
Yes, for large quantity order we will not charge the moulding fee.
13. Are there any additional costs when I import paintings into my country? We does not charge you any additional fees. However local import taxes and tariffs exist in some countries around the globe. These tariffs or taxes vary from country to country and apply in some cases. Please contact your local tax authorities who will be able to provide you with exact information regarding these import tariffs or taxes.
14. What are sizes of paintings?
5"x7", 8"x10", 12"x16", 16"x20", 20"x24", 24"x36", 24"x48" 30"x40", 36"x48", 40"x60", or other available sizes you need.
|